Explorer Systems provides superior pro-active support for all clients. We are there when you need us and we'll drop by to say hello. The longevity of our client base supports our statement that our clients are satisfied with our level of support and commitment to their systems. Have a look below at the 4 support cornerstones provided to our clients every day.
Phone Support: We provide phone, email support to our clients during normal business hours. Give us a call and we'll help you with whatever problem or question you've got regarding our software. Help you run a query, find a report, set up membership cards, perform a database backup. We provide answers to your questions every day. We also use these question and answer sessions as the think tank for future enhancements. " We listen".
Enhancements/Updates: As a client of Explorer Systems, your support contract provides you with the newest enhancements and updates as they become available. In order to streamline support requirements, we provide all clients with the most current version of the system as part of their support contract. You'll never hear: "when you purchase your upgrade" or, " that is on a version you don't have" from us. This streamlining enables us to support only one version allowing Explorer to offer more competitive support fees. " We always keep you up to date".
User Group Meeting: Explorer Systems holds a User Group Meeting once a year at different client sites. These meetings provide: free training sessions on the system, an environment for users to compare notes on how the system operates, provides valuable feedback on the system for us; and an informal environment for both Explorer Systems and the clients to discuss upcoming enhancements. Part of what makes the museum industry unique is the people who work in it and the user group meeting is just another way for everyone to network, compare notes, and enjoy the experience. " We go above and beyond".
Custom Programming: Explorer Systems has programmers on staff at all times. Clients are provided access to custom programming and training if there arises a particular need that our system doesn't normally offer. We strive to offer solutions, not excuses. Quarterly Newsletter: Explorer Systems provides a quarterly newsletter to keep all clients up to date on the happenings at Explorer. The newsletter indicates new clients, upcoming enhancements, and any other information a client might find useful. Emergency Call Assistance: Emergencies occur outside regular support hours or during holidays. It's a fact of life. If you need to contact your primary support staff member outside regular office hours, you may do so once a year at no extra charge. We also provide extended support that includes weekends if your museum regularly requires support for items such as system backups or Server change outs.
THE NEXT GENERATION IN MUSEUM MANAGEMENT SOFTWARE