Explorer Systems offers a number of ways for our clients to get help. Below you will find a brief description of each type of support service we offer.
1. Explorer Manuals
When we install and train at your site, we will provide a complimentary set of manuals that cover all of our modules. We do our best to keep these documents up to date, and they are an excellent place to begin searching for an answer to most of your questions. All Explorer Manuals are also available for download on our web site.
2. Online Help
All Explorer modules include online help. You may access it from inside any of our programs by either clicking Help in the menu, or by pushing the F1 key on your keyboard. Content and screen-shots for online help is copied periodically from our manuals and updated as our software changes. All areas of the Explorer System are documented in a searchable
3. Tip of the Day
Every time you open an Explorer program, you’ll see one tip of the day, which you may read and then close. You can also open up and review these tips any time by clicking Help, Tip of the Day from the menu. These tips are brief, helpful suggestions about how to make the most of Explorer software. Because our tips are aimed more at business rules and decision support, their content will likely always be relevant for you.
4. Email Support
At Explorer, we pride ourselves in providing immediate, superb, and friendly customer service when you call or email us with a support question. You may contact us as needed – this is a benefit you receive as part of your contract with us. Most emails are answered immediately. Email: support@expsoft.com
5. Phone Support
If the need is more urgent and you need an answer right away, pick up the phone and give us a call. When you call during business hours, you will reach a person, not a machine. That person will be an expert in Explorer software and will be knowledgeable about your needs.
Phone: (707) 279-9499 (Monday through Friday, 7am – 3pm PST)
Fax: (707) 279-2822
6. Explorer Web Site
You may visit our web site: www.expsoft.com , any time. Anyone can access generic portions of our site, but as an Explorer client, you receive free access to many additional features as one of the benefits included in your contract. Examples include:
- Technical tips
- Procedural Documentation
- Downloadable files, including Explorer manuals
- Example sql scripts to query your data
7. Explorer User Group
Explorer Systems, Inc. offers a yearly User Group Meeting. During this meeting we talk about the year in review, plan for the future, exchange information and ideas, and provide several free training sessions each member can participate in.
8. Additional Training
Explorer Systems knowledgeable staff is available any time your site would like additional training. It is also possible from time to time to hire other Explorer users to train at your site. For example, many of our members have years of experience using Explorer within their museum. From software setup to customer policy, chances are they have seen it all and can bring a wealth of information to your site.
9. Interactive Online Training
Explorer Systems uses the tool Go To Meeting to attach to your PC and the training begins. We can train one or many people at the same time, at your desk or in a conference room. The good news is it is very inexpensive, $250 for a 3 hour class. Training is immediate, no wait for a staff person to trael to your your site or the expense to do so. This is an excellent way to train new staff, learn new features or refresh existing training.
10. Ask Your Site Trainer
When Explorer Systems trains your site, our primary objective is create 'one resident expert'. This person is called a 'site trainer'. The primary goal of the Site Trainer is to support and assist museum end-users once Explorer is gone. Your site trainer can help design forms, extract data, find suitable reports, train new cashiers or other data entry personnel, and answer most Explorer-related questions.
THE NEXT GENERATION IN MUSEUM MANAGEMENT SOFTWARE